![]() ![]() Thank you very much! I look forward to hearing from you. If these workarounds do not work, could you please create a support ticket via the link below, to Simon's attention? Going to your Activity Monitor and force-quitting Dashlane processesĪs for your issue with our Safari extension, could you please try to remove the extension from Safari (go to Safari → Preferences → Extensions and click on the Remove button next to Dashlane), then try installing the extension again via the Dashlane app ( Dashlane → Install/Manage browser extensions…).Signing out of your Dashlane account, and in again.In the meantime, could you please let me know if either of the following workarounds work for you? Our fix will be released shortly with an upcoming app update. As far as sync is concerned, we have very recently fixed an issue which symptoms were very close to what you are describing here. And a special Stonly widget can be added to any website, which allows companies to include contextual support guides to users in situ as they’re using a service.Hi angloargie! This is Simon from Dashlane's Support team. ![]() Alternatively, iFrame code can be used in content management systems (CMS) such as WordPress. A link can be pasted to any website that supports Embed.ly, which includes Medium, Reddit, Kickstarter, Livefyre, and Disqus. Stonly guides can be embedded in a number of ways. “We are the first company focused on productizing support.” “We allow companies to create comprehensive guides that can answer all the issues from the users, embed them contextually where they are the most relevant, and get data about their usage to improve them and the product they describe overtime,” Fogel said. Elsewhere, Raleigh’s Pendo closed a $50 million round, and Whatfix nabbed $12.5 million for a digital adoption platform that show users how to use the software.Īt its core, Stonly is a similar proposition to all of these, except its guides aren’t strictly part of the specific software product - they can be embedded pretty much anywhere online. Then there’s Boston-based Appcues, which raised a $10 million series A round last year for a user experience platform that includes tools for creating product walkthroughs and prompts. San Francisco-based WalkMe, for example, operates a “digital adoption platform” that enables companies to integrate user-centric product walkthroughs into their software - it raised $50 million last year, taking its total funding past the $200 million mark. “I founded Dashlane when I was still in college, and always wanted to apply the knowledge from Dashlane to a new venture,” Fogel added.Ī quick peek elsewhere in the product support realm reveals a burgeoning landscape for support tools and product walkthrough guides. Moreover, he also convinced Krzysztof Dąbrowski, who oversaw UI and UX design at Dashlane, to join him as cofounder. I was frustrated that there was no solution that could provide a good troubleshooting experience to the user, nor one that could provide interactive guides to users while getting useful insights on where they got stuck.”įogel began building the foundations of Stonly as a side project while still at Dashlane - and when he realized there was a genuine need to join the dots between support content and product at every company, he was convinced this problem needed his full attention. “As user base at Dashlane grew, so did the number of issues with the product and the support. “As Dashlane cofounder and chief product officer, I was focused on the global customer experience and was overseeing the user support team,” Fogel said. Stonly is a completely different proposition to that of Dashlane - but it was Fogel’s experiences at Dashlane that encouraged him to jump ship for this new venture. “Stonly solves two problems that every company has: explaining how their product or service works, and providing accurate and digestible user support information,” Fogel told VentureBeat.īy way of example, a company or publisher could create a guide on how to switch from iPhone to Android, how to manage your Facebook privacy, or how to activate dark mode in iOS 13, and then embed this walkthrough on a website - replete with text, photos, illustrations, videos, and code snippets. In a nutshell, Stonly is striving to help businesses generate interactive, step-by-step online guides that can be embedded anywhere, such as a blog, a company’s customer support webpage, or directly inside customer support software such as Zendesk. Stonly was founded in 2018, and for the past seven months it has been in private beta mode with a handful of customers - including its first client Dashlane - ahead of today’s official unveiling. ![]()
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